Help Center
Simon XTi – How to Clear Troubles/Alerts
1. Press the Gear icon in the bottom right-hand corner of the screen (if there is a yellow triangle next to it, there are uncleared messages).
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/5184/direct/1568742850032-1568742850032.png)
2. Press Listen (labelled Hear in the image below) to listen to the trouble messages and alerts (if there is a yellow triangle next to it, there are uncleared messages). Wait for all messages to finish.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/5184/direct/1568742932730-1568742932730.png)
3. Press Clear.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/5184/direct/1568743005973-1568743005973.png)
4. Repeat steps 2 & 3 until all messages are cleared. If a message does not clear, it is an active issue.
You should always end with pressing Listen.
5. Press Close.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/5184/direct/1568743121539-1568743121539.png)